Vos Logistics is an international logistics company that delivers a broad range of transport and customer specific logistic services and has a network of 25 own offices in Europe. With 1.900 employees the company operates 1100 trucks, 3.000 load units and 170.000 m3 warehouse capacity. From international transport, groupage, value added logistics and distribution to full supply chain solutions where we take over the responsibilities from our customers for the complete flow of goods. The key to our success is our European network, dedicated professionals, advanced IT systems and a constant focus on quality, service and sustainability.
Are you the service minded of IT Service Desk and feels good only when your customers are satisfied?
Our IT service desk is the face of our corporate IT department towards the Vos Logistics organization. Our service desk operations are delivered through a consistent set of tools and processes providing efficient and cost effective IT Services to our customers.
As a member of the IT service desk your mission will be to support our internal, international customers (around 550 users) in their day to day work to improve their productivity and effectiveness.
One of your main tasks will be to register and analyze incidents in order to get them classified and assigned to the right person within the corporate IT department. By continuous monitoring you make sure that incidents are being solved within the service level agreed with our customers. As a skilled IT service desk employee you provide first and second line support on infrastructure (175 virtual windows servers and 550 desktops, laptops and thin clients)
You will be a member of a 8 person global IT support team geographically located across 25 worldwide locations. You will be expected to work according to and contribute to global IT standards and processes. Regular communication with the global IT team is an essential component of this role in order to be aware of global IT events and standards and also to communicate local issues and requirements to the global IT team.
- Ability to handle a number of 3 communication channels, to receive our customers’ issues/requests (e-mail, telephony, and self-registered).
- Ability to create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude;
- Excellent communication skills in English and Polish, both spoken and written;
- University studies, preferable in IT domain;
- Analytical skills (ability to analyze and synthesize), manages time and workload effectively;
- Quick learner, team player with self-motivation to work in a remote support perspective;
- Flexible attitude towards working hours
- Strong analytical capabilities and good problem solving skill.
- An interesting and challenging job in a professional, international logistics organization;
- The possibility to develop yourself on the job as well as by training and courses;
- We invest to keep your knowledge up to date;
- You will have the opportunity to be involved in improvement processes;
- We offer employment on a contract mandate.
- Nowoczesna flota ciężarówek
- Wysokiej jakości zaplecze socjalne (bazy zagraniczne)
- Prywatna opieka zdrowotna
- Efektywne szkolenia
- Doskonalenie techniki jazdy
- Mobilne narzędzia pracy
- Odzież firmowa i wyposażenie niezbędne do pracy
- Służbowy telefon komórkowy
