About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
ITC Team Manager
Place of work: Krakow
Ref. no Małopolskie > Krakow
Main accountabilities
- Leading 24+ employees with the help of 2 Team Leaders (direct subordinates)
- Making sure all aspects of work are appropriately covered across the month so that KPIs and SLAs are met
- Appropriate promotions planning; managing attrition; helping Tower Manager in reaching financial goals; leading internal client visits and taking part in potential client visit
- Helping ITC Tower Manager in negotiations with the client in case of process changes and/or adjustments
- Working closely with the Client on a daily basis and maintaining good working relationship
- Looking for new opportunities; sharing new ideas how to address challenging situation
- Leading different projects if such a need appears
- Team Leads mentoring and coaching
- Process / task monitoring, managing non-standard situation, executing pre-defined goals
Requirements
- Min 3-4 years of experience on people management position
- O2C process knowledge is needed
- SAP knowledge is an additional asset
- Fluent English knowledge (C1) is a must
- Work flexibility due to an ad-hoc need to participate in a call during the evening hours
- Task oriented working time system
Candidate’s profile
- Fluent English
- Multitasking, ability to organize own and team work in compliance with the operational procedures, tight deadlines, KPI/Client’s Reporting requirements, ad hock priority tasks
- Strong analytical skills
- Good Customer Service skills and client-focus attitude
- Strong interpersonal skills and proactive approach. Candidate should be assertive but flexible enough to find the balance needed. Easily adjusting to new circumstances and changing requirements/environment
- Teamwork approach and improvement approach. Open minded, with many new, fresh ideas and always looking ahead
- Experience in Invoice To Cash
- Experience in cooperation with culture will be an asset
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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