Every Leap Forward Is Only Possible Because It’s Humanly Possible
ManpowerGroup, światowy lider innowacyjnych rozwiązań dla rynku pracy, od 2001 roku wspiera swoich klientów i kandydatów w Polsce. W Polsce ManpowerGroup posiada 40 agencji i jest obecny w 25 miastach w całym kraju. Organizacja oferuje unikalne usługi dla firm i kandydatów poprzez: ManpowerGroup™ Solutions, Manpower® oraz Experis™. Usługi ManpowerGroup w Polsce obejmują pracę tymczasową, rekrutację stałą i badanie kompetencji pracowników, zatrudnienie zewnętrzne, outsourcing procesów, doradztwo personalne, zarządzanie karierą i outplacement.
ITIL Specialist
Permanent work
Workplace: Warszawa
Nr Ref.: ITIL/097/GBE
Job description:
- Providing Incident/Problem/Change Management tasks in accordance with global and local requirements
- Manages the process issues across international environment and external suppliers to meet the local SLAs
- Support reporting - KPIs and customer SLAs
- Cooperation with Global Management in identifying and planning process improvement
- Participation in Global management team to standardize enabling off-shore targets
- Ability to speak English/German/French/Dutch B2+
- University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
- Minimum a year of Change/Incident/Problem Management experience
- Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
- Strong communication skills with multiple levels of an organization
- Excellent ability to manage priorities and flexibility to adjust to changing requirements, schedules and priorities.
- High level of IT literacy – MS Office (Word, Excel, PowerPoint)
- Work in the international environment with innovative technologies
- Well-organized career path
- Relocation package
- Private medical care
- Life and disability insurance
- Interesting trainings and professional programs
