ITSM/ITOM/SIAM Consultant
Atos Poland Global Services sp. z o. o.
Warszawa
specjalista (mid)
pełny etat
umowa o pracę / kontrakt B2B
Praca w pełni zdalna
rekrutacja online
1 dzień temu

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

This is a fully remote opportunity - work form anywhere!

 

ServiceNow ITSM Consultant

ITSM/ITOM/SIAM Consultant

Responsibilities:

As the ServiceNow ITSM Consultant you will participate in various projects and assignments that are focused on delivering the ITSM solutions through ServiceNow platform. Depending on the project scope and role assigned – you will be responsible for providing both – technical and process support as well as leading the design, build and delivery of the technology solutions to meet the customer business needs.

  • Understanding client requirements, collecting data, delivering analysis and problem resolution.
  • Enhancing the capability and effectiveness of client personnel by ensuring the proposed solutions are properly understood and appropriately exploited.
  • Supporting sales proposals.
  • Developing value propositions.
  • Interviewing stakeholders to analyze current strategy and services, processes, and organization to identify issues or pain-points and potential improvements.
  • Collecting and analyzing customer data to produce insights and reports.
  • Preparing and leading workshops to play-back findings and explore solutions to specific issues.
  • Performing process maturity assessments.
  • Supporting client operations by performing a role of a Process or Service Manager.
  • Producing new process sets, service improvement plans, organization design reviews, new ITOM models, skills assessments, ITSM Tooling reviews and improvement plans.
  • Designing solutions from the ITSM processes perspective or actively participating in the design phase by working closely with the Service Architects/ServiceNow Architects.
  • Improvement proposals preparation and execution.
  • Knowledge about industry ITSM best practices backed up with the experience.
  • (Basic) understanding of ServiceNow integrations with other platforms/tools.
  • Proposals and functional design of the ServiceNow workflows for automations.

Requirements: 

  • Strong Knowledge of the ITSM/ ITIL Framework.
  • Knowledge about industry ITSM best practices backed up with the experience.
  • Experience in designing and improvement of processes in ITSM and adjacent domains.
  • Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, catalog items, workflows, reports, Knowledge, CMDB, etc.
  • Strong communication, negotiation, presentation skills and ability to facilitate workshops, and build project documentation.
  • Solid understanding and exposure to Agile methodologies.
  • Experience with business process modeling.
  • Client facing consultative (communicative) skills including courage to ask open engaging questions at all levels, analyze information, test, or develop new hypothesis.
  • Experience in process/tools auditing.
  • Certification in IT Service Management, SIAM,  ITILv4, or similar.
  • Can do attitude, thinking out of the box and being open for new technologies and solutions.

What we offer:

  • Employment contract and Business to Business as you prefer.
  • Salary adequate to your experience plus annual bonus.
  • Multiple employee benefit package on employment contract (multisport card, private medical care, life insurance).
  • On-going development opportunities in a multinational environment.
  • Broad access to professional trainings, conferences, and webinars.
  • Language courses.
  • Remote work opportunities with compensation.
  • Working in R&D company that allows to submit Author work (Tax).
  • Integration events.
  • Extra social benefits.
  • Christmas gifts.
  • Employee referral program.
  • Charity initiatives.
  • Global IT projects.
  • New technologies.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.


We kindly inform we will contact only selected candidates.
If you are interested, please send your application by clicking on the "APPLY NOW" button.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
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Atos Poland Global Services Sp. z o. o.

Atos Poland Global Services Sp. z o.o.

Atos jest międzynarodową firmą z branży usług informatycznych. Zatrudnia około 110 000 pracowników w 73 krajach. W Polsce Atos istnieje od 2000 roku. W naszych oddziałach w Bydgoszczy, Warszawie, Wrocławiu, Łodzi, Opolu i Krakowie pracuje ponad 5 000 osób. Firma oferuje usługi zarządzania infrastrukturą IT, integrację systemów informatycznych, outsourcing i doradztwo. Atos został wielokrotnie nagrodzony certyfikatem Najlepsze Miejsca Pracy w Polsce, zajmując czołowe pozycje w rankingu Great Place to Work® Institute. Atos jest wyłącznym światowym partnerem IT Igrzysk Olimpijskich i Paraolimpijskich.

 

Atos is an international IT services company. It employs circa 110 000 employees in 73 countries. In Poland Atos exists since 2000. Currently, more than 5 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Lodz, Opole and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.

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