Junior/ Applications management support (ERP) with foreign languages (m/f)
Miejsce pracy: Wrocław
Nr ref.: JO-1602-325768_3
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for:
Junior/ Applications management support (ERP) with foreign languages (m/f)
Responsibilities:
- Within the company's managed services team act as a single point of contact between company's managed services and client, on a day-to-day basis.
- Act as a focal point for reporting Incidents and making service requests. Act as a second level resolution point.
- Administer reporting tools for the AMS team. Review service metrics and identify the success of services being utilized to recommend and coordinate changes.
- Report fluctuations in the SLA levels to Leadership, Analyze and review actual service performance against SLAs and OLAs
- Maintain day to day responsibility for the ownership and resolution of Service Management issues which arise in connection with AMS offerings
- Keep client informed of service events, actions and opportunities that are likely to impact their ability to pursue their day-to-day activities.
Requirements:
- Education or work related experience that prepares team member for client facing consulting work.
- Strong analytical skills and specific or vertical knowledge
- Excellent time management, communication (oral and written), presentation, and organizational skills
- Strong working knowledge of office-related automation tools: PC, word processing, spreadsheet, etc.
- Languages: Polish, excellent English and a fluent 3rd EMEA language: Dutch, French, German, Italian, Spanish
Nice to have:
- Previous software vendor experience
- Business consulting experience
Our Client Offers:
- Opportunity to work in international environment (prestigious European brand - start-up in Poland)
- Professional Development Programmes
- Very attractive benefit package
- Flexibile working hours and home office, if possible
- Competitive salary
- Challenging projects and diversified work
