DXC Technology (NYSE: DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission-critical IT services that move the world.
Position Overview: We seek a dynamic person to join our Banking Services team.
As a Junior Specialist for Banking Services, you will be pivotal in providing top-quality support and solutions to the Bank customers.
Job location
- Part time (4PM- 8 PM), Poland virtual or hybrid from Wroclaw
Responsibilities:
- Communicate effectively on the phone with German-speaking customers to understand and address their banking needs.
- Assist with account opening, closing, inquiries, transactions, product information, and related inquiries.
- Ensure accurate and efficient processing of customer requests, including transfers, payments, and account updates.
- Educate customers about available banking services, products, and digital platforms.
- Maintain detailed and organized records of customer interactions and transactions.
- Follow established procedures and compliance guidelines to ensure security and confidentiality.
Qualifications and Requirements:
- Fluent German (both written and spoken)
- Communicative English
- Strong interpersonal and communication skills.
- Customer-centric approach
- Ability to handle complex customer interactions and problem-solving.
- Detail-oriented with a commitment to accuracy and compliance.
- Attention to detail and ability to handle confidential information.
- Problem-solving skills and a proactive attitude.
- Experience in a BPO/corporate environment is an asset
Why would you join us?
As a team, we offer our knowledge, experience, support, sympathy and honesty. We are happy to teach, and we understand that sometimes mistakes are an integral part of learning. We are enthusiastic about a job we do and we want to share this joy with you.
As a company, we offer a steady job in an international company in a heavily invested area, where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge and enjoy many social activities and events prepared for our Employees.
Additionally, we offer:
- stable employment in an international company
- flexibility in work arrangement (hybrid or fully remote work, home office culture is in our DNA)
- modern and conveniently located offices in Wrocław and Warsaw
- substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
- life insurance package
- Multisport Card
- opportunity to receive workplace equipment to organize your home office (e.g. chair, desk, additional monitor, headset etc.)
- advancement opportunities within the organization (a variety of interesting projects with the arrey of technologies and tools)
- unlimited acces to DXC University with courses form a bunch of external partners for the best learner's experience (e.g. LinkedIn Learning, Udemy)
- access to GoFluent - platform for foreign languages learning
- DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Techologies, IBM, Microfocus, Salesforce, Red Hat, Vmware, Workday)
- Employee Referral Program - financial bonus for the referrer for successful candidate recommendation
- opportunity to join the numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)
- Dixi Cool activities: trips, sports and wellness events, discounts for cultural events
- Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangable for prizes)
- Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)