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Junior Billing Specialist
Miejsce pracy: Kraków
Job ID: 111823
The Junior Billing Analyst reports the Billing Team Lead and is responsible for maintaining customer satisfaction related to invoicing, raising manual invoices / credit memos and resolving all billing issues. Responsibilities also include tracking issues and maintaining quality metrics, reconciling customers’ contracts and following up for resolution and driving improvements.
Specifically the Analyst:
- Raising manual invoices
- Raising manual debit and credit memos
- Resolving invoice generation issues
- Maintaining quality metrics
- Interface with outsourced provider of invoice printing and delivery services
- Gather supporting documentation for manual invoices, debit memos and credit memos
- Work with collections specialist on billing issues
- Work with order management to resolve errors / issues
- Bachelor's/Master's Degree in Economy / Finance /Accounting
- Excellent English
- Experience in finance functions in the multinational environment a plus
- Process-oriented with problem-solving and analytical skills
- Sense of urgency & ability to follow through on commitments
- Make decisions using sound judgment
- Strong communication skills with the ability to influence
- Ability to multi task & work independently
- Advanced in MS Excel with basic knowledge in other MS applications
- Knowledge in Oracle a plus
We offer:
- Competitive salary
- Strong team-oriented culture
- Private medical coverage
- Life insurance
- Access to wellness facilities