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Motorola Solutions Finance Operation Service Center is a department of Motorola in Kraków which gives you an opportunity to participate in a setup of the new organization. The center is a part of our global network of Finance Operation Service Centers (FOSC) which provides world class finance, accounting and purchasing services to Motorola branches in Europe, Middle East and Africa. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life. This role is dedicated to Enterprise Business Unit. Candidate hired for this position will support Enterprise Business Clients. |
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Junior Business Analyst
Miejsce pracy: Kraków
Job ID: 110779
Scope of Responsibilities Metrics implementation and reporting:
- Participate in implementation and report on ITIL Metrics within various teams globally
- Assure alignment of metrics and KPI's with IT requirements
- Negotiate with teams outside of your organization on End to End Metrics
- Assist operations & metrics leads to tool development providing requirements for long-term BI strategy
- Assist initiative/tool change management for new platforms rolling out that impact metrics (ex: Unity), Aiming for seamless transition to the new CRM system.
- Report and provide analysis on a regular and as needed basis requested by internal customers
Applicable Processes:
- Performing Stewardship
- Resolving issues and managing change
- Defining data, specify data quality requirements
- Providing Stakeholder Care
- Measuring and Reporting Value
- Driving ITIL best practices implementation
- Align with policies, requirements, and controls
- Experience with operational metric and KPI in Support/Service or Call Centre environment or experience in quality
- Very good knowledge of Analytical/Reporting Tools (Crystal Reports, BRIO, SQL, OBIEE)
- Knowledge of ITIL, experience with implementation of ITIL best practices
- Ability to develop internal relationships and navigate through the organization to drive improvements
- Data driven - ability to identify and use data to drive the right decisions
- Excellent English (spoken and written)
- University degree
We offer:
- Competitive salary
- Strong team-oriented culture
- Private medical coverage
- Life insurance
- Access to wellness facilities
- Relocation package for candidates from outside of Malopolska