Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.
For more details about us please see our web site: www.elavon.com
- Reviewing customers accounts in arrears in order to make best decision to cover a debt;
- Contacting customers (inbound and outbound calls, e-mails) to help settle the payment and explain root cause of the outstanding balance to avoid default in payment in the future;
- Showing customer-centric approach so as to create excellent customer service experience;
- Supporting offline tasks to maintain proper workflow;
- Displaying proactive approach to the daily tasks when it comes to process improvements, better collection methods, working faster and easier.
- Excellent, verbal and written, communication skills in English;
- Proven commitment to high quality customer service;
- Ability to handle difficult customer calls;
- Positive attitude towards customers, colleagues, changes and challenges;
- Accuracy and autonomy in action;
- Good work organization and prioritization skills;
- Good PC skills (MS Office);
- Experience in debt collection or call centre will be an asset.
- Full time position, employment agreement;
- Excellent package including complex medical care, group insurance, Multisport card, language classes;
- Highly professional, multicultural environment and high standards of work;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- Opportunity to participate in social and community projects;
- Fully renovated and comfortable office located near to the city centre, easily accessible by metro (Merto Politechnika or Pole Mokotowskie station) + bus, tram or 10 minute walk.