Junior Contract Management Specialist

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

The EMEA Support Services organisation provides administrative, financial and operational support for the Europe, Middle East and Africa Managed & Support Services business.
The Contract Management team is fully responsible for managing support services contracts including contract setup in the system, entitlement management, invoicing, revenue recognition and database updating as well as one off invoicing and supporting services billable requests.

• Assist with the administration of assigned contracts and related submittals
• Coordinating preparation of assigned documentation through internal approval process
• Monitoring contract submittals to ensure timely and coordinated responses and compliance with terms and conditions
• Contract loading, contract corrections and changes, database management and work tickets
• Serving as a liaison for Sales, Field Service, Finance, Credit, Order Management, Collections, Technical Support, Service Desk and Product Management departments
• Communicating across MSI functional organisation and Service Partners to resolve any contract or billing issues
• Maintaining efficient cycle time of processing contracts through measured results and case management
• Assisting with training of new team members as needed
• Communicating with EMEA teams throughout contract process

• At least Bachelor degree in Finance, Administration or related field/experience
• Ability to speak and write very good English
• Keen attention to detail and problem solving abilities
• Team player with strong communications skills

• Any experience in contract administration, help desk, customer service or related field
• Experience with common computer applications (Microsoft Office, Google Work Suite, Windows)
• Experience with Oracle application is a plus