Key Responsibilities:
•Receive and manage in-coming phone/chat questions through to resolution
•Effective prioritization of any urgent, time-sensitive or business critical cases
•Effective management HR web cases and providing best in class client experience for Cisco employees, managers and HR stakeholders,
•Ensure all interactions are captured in detailed using the Cisco case management system
•Support employees, managers and HR with established generalist and regional processes (I.e. vacation, leave of absence, benefits selections, compensation and reporting changes).
•Thorough use of the available knowledge management tools to research issues and use of the relevant escalation paths where needed
•To provide ongoing feedback on existing knowledge management articles and to make recommendations for additional new content in line with case trends and experiences, through the HRiQ tool.
•Effective and appropriate handling of sensitive data and information
•Collaboration and effective communication with internal HR Support stakeholders
Key Competencies:
•University Degree - Bachelor or Master degree (preferably job related)
•Fluent in English and a regional language include French and German
•Customer Service Orientation
•Self-Starter & Knowledge Sharing person
•Attention to Detail
•Effective Communication - Teamwork/Team player
•Resilience & Flexibility in Approach
•International Background/ Ambition to work within a diverse, international team supporting a very international employee and manager population (will be an asset)
We offer:
• Attractive Salary
• Enthusiastic and positive work atmosphere
• Employers in Poland with people from all around the world
• Private Healthcare(Medicover) and MultiSport Card
• Internal trainings, coaching and mentoring
• Working in Cisco Office with Two cafeterias, Summer gardens, Outdoor Ping Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more
Cisco is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. At Ciscocustomers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.
