Junior IT Supporter

Area of responsibility:

• Line IT support for end- users in Danish Crown

Specific tasks:

• Provide good customer service
• Act as One department - as well in Global IT Infrastructure and Operations as in Global IT
• Act responsible, curious and persistent 
• Be true to our strategy and follow it
• Solution - oriented
• Analytical
• Good skills for communication
• Provide advice on Infrastructure standards
• Can prioritise your own tasks
• Can work both independently and as a team player
• Desire to learn new things
• Everything must be documented
• Taking care of conflicts
• Use empathy and humility when required
• Avoid stress and learn to say no in a constructive manner
• For relevant roles; Willingness to travel - locally and abroad
• For relevant roles; Flexible regarding working hours

Educational background:

• ITIL foundation knowledge
• Familiar with ITSM ticket systems (Danish Crown uses Ivanti Service Manager, also called HEAT)
• Basic knowladge about Citrix and VPN
• Basic IT knowladge of: O365 suite, win10 operating system, remote access, telephony, digital signage

Relevant experience:

• 6-12 months in similar role
• Polish - both spoken and written
• English - both spoken and written
• Service minded

We offer:

• Private medical care together with dental care
• Flexible working hours
• Life insurance
• MyBenefit and multisport program
• 2 additional holiday days benefits
• Events, integrations for employees