Our Client is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Currently for a team in Cracow we are looking for a new employee:
Junior Learning Services Specialist
Kraków
Nr ref.: 5622
Requirements:
You are the perfect candidate if you:
- Have experience of working in a Service Desk/Call Centre/Helpdesk environment
- Are fluent in spoken and written English
- Have the ability to work independently
- Have a “Can Do“ attitude
- Have the skills to work directly with key stakeholders
- Have excellent customer service skills
- Have sound IT awareness, including a good knowledge of MS Word, Excel, PowerPoint and Databases
- Have the ability to meet deadlines
- Have the ability to adapt to new work types
Responsibilities:
As Junior Learning Services Specialist you will be responsible for:
- Responding to incoming requests, via telephone & email, in line with the contracted service level agreements
- Providing 1st time resolution and quality answers to reduce number of replies
- Immediately assigning calls that cannot be resolved by the helpdesk to the relevant resolving team or 3rd party
- Delivering 1st class customer service
- Escalating any problems/potential issues to direct line management
- Actioning specific tasks in line with the contracted service level agreements
- Ensuring that any items logged in our CRM are error free
- Ensuring appropriate data entry to deliver adequate management information
- Adhering to data quality standards
- Adhering to security policies
- Contributing to overall achievements of required Service Level by maintaining agreed personal targets, assist in ensuring SLA’s and KPI’s are met
- Providing support and guidance and training for new starters (if required)
We offer:
What we can offer you:
- Opportunity to join a growing team with development opportunities
- Opportunity to work with prestigious organisations
- Entry to a bi-annual bonus scheme (T&Cs applicable)
- Private medical healthcare and benefit packages
- A friendly work atmosphere
- Workplace in the city centre
- 30-minute lunch breaks included in the working hours
- After-work activities (football team, volleyball team, charity events etc.)
- In-house English classes
- A vast variety of trainings provided for you to develop
- Work in an international and multicultural environment
