Our dedicated Members Service & Operations team in Gdańsk was established two years ago to strengthen support for our farmer owners. As a Junior Member Support Agent, you will provide timely and effective front-line and operational support to over 8,000 farmers in 7 European countries.
Administrative and Process Support:
- Assist teams with farmer contact, CRM updates, documentation, and master data management.
- Work with IT and other departments to improve systems and workflows.
Relationship Building:
- Build strong relationships with farmers by providing daily support.
- Handle inquiries proactively, ensuring high-quality and timely service.
Sustainability Support:
- Support quality assurance programs promoting sustainable farming.
- Contribute to initiatives encouraging responsible practices.
Knowledge Resource Creation:
- Develop a knowledge base and "how-to" guides for farmers and teams.
Ad Hoc Support and Development:
- Manage daily ad hoc tasks and take part in cross-functional projects, growing your skills and responsibilities over time.
Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).
- Fluent in German at least B2) with excellent communication skills.
- Fluent in English (minimum B2/C1).
- Hold at least a bachelor’s degree in a relevant field.
- Organized and detail-oriented, with strong self-motivation and the ability to manage complexity and prioritize tasks effectively.
- Customer-focused, with a positive, can-do attitude when supporting farmers and handling inquiries.
- Adaptable communicator, able to tailor communication style to different audiences.
- Proactive problem solver, eager to suggest and implement process improvements.
- Experience with documentation is a plus.
- Background in customer service is a strong advantage.
- Familiarity with Salesforce is an additional asset.
Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.
- International operating environment.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Trainings with experts & professional induction & development programs.
- Financial support of your education.
- Relocation package.
- Referral program for employees.
- Employee Assistance Program (legal, psychologi-cal, health, financial consulting, etc. ).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
- Flexible working time and home office work possibility depending on business needs.
- Additional holiday depending on length of employment (up to 4 days).
- Fully paid 30 min. break.
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
- Spacious canteen, delicious coffee and tea available on every floor in special de-signed spots
- Chill-out rooms with X-box, pool table, board games and football table.
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.
