Ogłoszenie numer: 1910666, from 2018-03-09
Over 70 million people in 52 countries have enjoyed our tours and apps. And nearly 500 of the world's most famous landmarks, museums and cultural institutions trust us to be their storymakers. We make audio tours, mobile apps, multimedia guides, podcasts, interactives, and unrivalled story-driven content for the museum and cultural sector.
Our global team is now seeking an energetic and organized:
Junior Operations Manager
Location: Oświęcim
Job description
Reports to: Regional Retail Operations Manager
Customary Work Days: Monday to Friday typically, as well as working some weekends
Your role will be to lead the team on-site and ensure that we hit our targets and objectives every day. In fact we want to succeed them. You will work closely with different teams to delight our customer and inspire the team to success.
This position is critical to the ongoing success of our business and is based in a globally recognized site of great significance. It is important that you can provide direction and leadership to deliver a fitting service to visitors.
Some of the specific deliverables are:
- Implement, manage effective operations and asset utilization across multiple sites within the assigned territory,
- Drive Antenna’s on site operations and manage costs to increase profitability and efficiency,
- Work closely with other Antenna International teams – you need really good English to do this,
- Develop a culture of teamwork, openness, resilience and high performance,
- Own the reporting and scheduling systems and processes – good system skills are needed,
- Participation in regular meetings with Client and acting as a first point of contact in a day-to-day operations aspects,
- Supervision of payroll information, Declarations to Labor council, Medical Insurance (PHI), Statement of Social hours, Staff Vouchers and Supplies.
You will be our ambassador on site and you must have some strong experience in the retail sector where you were managing operations or retail teams. You will have prior experience in the cultural sector or a passion to work in this space. Great systems knowledge, really good English and ideally educated to degree level. It is important that you are comfortable using MS office systems and if you are adept in social media that would be a real bonus.
Requirements
Education and/or Experience:
Master’s Degree required. 2 to 3 years of experience managing and leading a team of retail and / or operational staff. Experience of managing client / third party relationships and contracts is beneficial.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prior demonstrated experience managing operations and / or retail teams,
- Prior experience in the cultural industries is a plus but not an absolute requirement,
- Strong oral and written communication and presentational skills,
- Excellent interpersonal and customer service skills,
- Excel / MS Word/ Power Point – must,
- Familiarity with social media tools, such as Facebook, Twitter and online direct marketing a plus,
- Values transparency in communicating and working with others.
Travel Requirements
Up to 20% travel within the assigned regional territory. Business is conducted face to face, over the phone and via electronic conferencing tools.
Language Skills
Local language + Ability to proficiently read and speak English