Junior Support Analyst
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Junior Support Analyst
Miejsce pracy: Krakow
Nr Ref.: VR-8690
Responsibilites
- Perform Level 1/service desk tasks for worldwide banking application users
- Liaise with business on issues, outage reporting/management including SLA reporting improvements
- Coordination of communication between end-users and L2 support engineers
- Liaise with the development teams for new releases
- Liaise with the global support team for handovers, knowledge transfer and ensuring a standard model of support is implemented
- Work on simple project items that affect the production environment
- Flexibity in hours is required. Some weekend work and escalation as per normal investment banking practices. This job requires shift work 24/5 mode as well as participation in weekend activities such as infrastructure post upgrade testing and post release support.
Requirements
- 1+ year Production support experience in a related business area
- Ability to work in a global team with both global and regional responsibilities
- Good communication skills
- Experience in basic scripting for monitoring requirements
- Fluent English
We offer
Join our Development Center in Krakow and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.