Junior Support Engineer

Job description

• Work closely with our first line of Service Support
• Monitor and respond to Service Support requests coming in via phone, emails or Jira support system
• Prioritize incoming issues, solve incidents, quickly and actively resolve problems either personally or by an effective delegation
• Identify and solve issues concerning data management.
• Participate in preventive actions and ensure service level is delivered to meet customer business needs and expectations
• Monitoring of applications, data and vessels
• Document and formulate bugs reports for the Dev Team
• Plan improvements based on the typical support issues
• Help to develop and implement monitoring tools for our scheduled processes
• Take good care of the data - calibration, synchronization etc.

Requirements

• Experience with Linux system/network administration (Debian, Ubuntu)
• Proficient in English
• Strong communication and interpersonal skills
• Fast learning
• Able to handle multiple tasks
• Responsible and strictly following the procedures
• Self-motivated and passionate about delivering high quality

Nice to have

• Experience in performing Support tasks
• Basic scripting language knowledge: Python, Bash
• Interest in IoT
• Experience with orchestration solutions: Puppet, Ansible