Junior Technical Support Engineer with German

Specific tasks:

• Supporting international external and internal Customers mainly in electronic messaging related incidents
• Interact with our business customers and IT professionals via telephone, e-mail and the web, providing technical support and problems solving abilities
• Incident analysis, correction and message handling related to customer material flows.
• Identify, evaluate and prioritize customer problems and complaints
• Analyze customer problems and formulate plans of resolution
• Assist in evaluating new services, processes and technologies introduced at the helpdesk

Requirements:

• Excellent German communication skills
• Excellent English communication skills
• Basic IT technical skills and willingness to improve
• Unix / Linux / Windows Server basic level skills – as a plus
• Knowledge of ITIL framework – as a plus
• Knowledge of IT Service Management  tools – as a plus
• Other languages skills (Swedish, Norwegian, Finnish) - as a plus
• Willing to improve IT skills

We offer:

• Opportunity to work in a company that is a leader in its branch,
• Attractive salary,
• Employment contract, full-time job,
• Wide social benefit package (medical and sport card and other allowances for pay),
• Trainings & education,
• Development programs,
• Opportunity to participate in language courses organized by the company,
• Possibility of development and career advancement,
• Friendly environment,
• Foreign travels possible,
• Work for a large, international company in the new office in the center of Toruń, Poland.

 If you are interested in our offer and you fulfill our Customer’s demands, please send us your resume in English languages version.