Junior Technical Support Specialist with German and English

Specific tasks:

• Supporting international external and internal Customers mainly in electronic messaging related incidents,
• Interact with our business customers and IT professionals via telephone, e-mail and the web, providing technical support and problems solving abilities,
• Incident analysis, correction and message handling related to customer material flows,
• Identify, evaluate and prioritize customer problems and complaints,
• Analyze customer problems and formulate plans of resolution,
• Assist in evaluating new services, processes and technologies introduced at the helpdesk.

Requirements:

• Excellent German communication skills (min. B2 level)- a necessary condition,
• Excellent English communication skills (min. B2 level)- a necessary condition,
• Basic IT technical skills and willingness to improve,
• Unix / Linux / Windows Server basic level skills – as a plus,
• Knowledge of ITIL framework – as a plus,
• Knowledge of IT Service Management tools – as a plus,
• Other languages skills (Swedish, Norwegian, Finnish) - as a plus,
• Willing to improve IT skills.

We offer:

• Opportunity to work in a company that is a leader in its branch,
• Attractive salary,
• Employment contract, full-time job,
• Wide social benefit package (medical and sport card and other allowances for pay),
• Trainings & education,
• Development programs,
• Opportunity to participate in language courses organized by the company,
• Possibility of development and career advancement,
• Friendly environment,
• Foreign travels possible,
• Work for a large, international company in the new office in the center of Toruń, Poland.