Junior Voice Recording Analyst
[online recruitment]
[online recruitment]
Location: Wroclaw
Reference number: VR-50796
Project Description:
You'll be working in the TOC EUS Voice Recording Governance team and you will be based in Wroclaw. We are an IT function within the TOC organization, responsible for managing and reporting the control metrics that are in place for voice recording and supporting the eDiscovery and Compliance teams relating to their Audit, Litigation, Regulatory and Monitoring requirements. As a Voice Recording Analyst you'll perform an important role in preparing and analyzing our monthly metrics and supporting our partners to fulfill critical requirements that span advice, data preservations, data collections from the voice recording systems or coordinating such with local IT teams. This could be for one or multiple recorded custodians.
Responsibilities
- manage the voice recording monthly checks and govern fulfillment of voice recording requests, through collaboration with cross-functional operational teams.
- contribute expertise and identify continuous process improvements via procedural changes and / or automation
- prepare monthly controls, by analyzing, reporting metrics, identifying exceptions and leading remediation
- assist in meeting regulatory and audit requirements
Skills
- knowledge in some or all of following software products; SharePoint, Tableau, SQL database, Excel macros, Automation Anywhere required for automation supporting creation and analysis of voice recording metrics
- ability to solve complex issues, good at problem statement analysis and solution design thinking
- excellent communicator, with strong interpersonal skills, both verbal and written
- analytical and logical with an acute attention to detail
- self-motivated and driven
- possess strong time management skills and able to multi-task
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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