Elavon is a top 5 Acquiring bank in the European marketplace, providing businesses with one of the most secure, cost effective and comprehensive card payment processing services available today. We offer customers a suite of cross-border and multi-currency payment processing solutions designed to meet their individual needs. Elavon is wholly owned by US Bancorp, the fifth largest financial holding in the United States of America.
Our team is expanding!
Key Customer Support Specialist
Warszawa
Your responsibilities:
- Building successful customer loyalty and customer care;
- Regular checking and updating of the customer account;
- Participation in telephone conferences and, if necessary, arrangement of customer visits to strengthen the customer relationship;
- Regular checking of the customer account in order to make operational processes more effective;
- Ensuring customer satisfaction and the best possible results in close partnership with our sales team and cooperation with other internal departments;
- Ensuring confidential processing of customer data and company information in accordance with company policies.
Our requirements:
- Excellent Polish proficiency, English B2/C1 level ( 70 % communication in Polish, 30 % in English), additional language skills are an advantage;
- Experience in customer service;
- Willingness to work in hybrid model – 3 days a week in Warsaw office and 2 days at home;
- Independent working methods and the ability to manage and prioritise work;
- Preferably an understanding of the Cards industry with special knowledge of the acquiring arena;
- Strong organizational, communication, influencing and problem-solving skills;
- High flexibility and ability to develop and maintain professional working relationships with co-workers;
- Careful processing of customer enquiries and submission of concrete proposals for solutions;
- Safe handling of MS Office and common PC applications.
What we offer:
- Full-time employment contract;
- Excellent package including complex medical care, group insurance, Multisport card, language classes;
- Highly professional, multicultural environment and high standards of work;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.
