Knowledge Manager and Supporter
[online recruitment]
[online recruitment]
Location: Warsaw
Reference number: VR-55374
Project Description:
Fintech company with branches in Denmark and Poland. As an IT partner for a wide range of banks and other parties in Denmark's financial industry, we create financial solutions for 20-30 % of the Danish bank customers. We make it possible for them to check their account online, take out loans, and transfer money. In other words, everything it takes to run a bank.
Responsibilities
- Responsibilities are divided 60/40 between Knowledge Manager and Supporter
- ITSM Knowledge Manager
- As a supporter/ service desk analyst, your primary tasks are to support the employees in the financial institutions and their IT-department.
Furthermore, the job includes:
- Motivation, dedication and active participation as a team player
- Knowledge sharing with your colleagues in the department and the rest of company
- Solving and coordinating both simple and complex cases
- Cooperation with colleagues and our external suppliers
- Continuously follow-up on ongoing cases
- Initiating innovative and optimizing solutions
Skills
Knowledge Manager:
Professional skills
- Acts as a link between end-users and developers for the knowledge module
- Arrange workshops to present and train the team and other future users in KCS roles and rights
- Leads effective meetings to reach objectives and goals of the process
- Prepares and plans the development of Knowledge Management
- Writes technical needs for the development of the knowledge module
- Uploads and updates (new) knowledge articles in the ITSM tool
- Supports others when they need knowledge, information or other assistance
- Practices holistic and creative thinking
- Seeks opportunities to network and learn from others across organizational boundaries
Personal Capabilities
- Curious and positive mindset
- Self-starter with the ability to work independently
- Responsible, and able to plan and maintain schedules
- Highly adaptable to changing environments
- Leadership attitude - A proactive, collaborative and energizing work behavior - quick recovery on set-backs
- Recognizes the importance of good communication
- Can make a well-founded decision and follow through with it
Supporter (Service Desk analyst)
- A theoretical education within IT
- Minimum 2 years former experience from a similar support job
- Solid technical know-how about ITSM tool, Windows, Office, SharePoint, logon- and network problems, profiles, print set up, Citrix and remote workplaces etc.
- Able to work concentrated in an open workspace and from home
- Good communication skills in English (written and oral)
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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