Our Client – world's No.1 spread betting and CFD provider. The company has offices in 17 countries across five continents, serving over 125,000 active clients worldwide. Company opened its new branch (R&D Center) in Krakow in 2015 and is to hire around up to 250 IT, Digital Marketing and Business Development/ Customer Service and KYC/ Compliance Specialists for new projects and creating new products. It is highly innovative company with strong position on the market, working with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Requirements:
- Good command in Chinese (Mandarin) or Japanese (the skill will be needed to check various types of documents)
- Very good command in English
- Attention to detail; meeting regular deadlines; taking ownership of assigned responsibilities
- Proactive attitude in researching and resolving problems/issues
- Literacy in Microsoft Office
- Showing initiative in identifying problems and posing solutions with a logical and analytical approach
- Strong organizational and time management skills
- Excellent interpersonal and communication skills at all levels of the organization – both in writing and orally
Responsibilities:
You will be part of our team in Krakow, working closely with the Account Setup Team Lead to ensure the smooth running of client on boarding. You will use a variety company’s proprietary trading systems, CRM databases and Microsoft Excel and Access as part of your daily routine. You will be required to resolve queries and to make system/control improvements. This role offers good opportunities to develop in other areas of the wider operations team and to build strong relationships with sales, compliance and other operational departments.
- Liaising with the sales teams, introducing brokers and foreign offices, in order to gather all relevant information and documentation to open new accounts in accordance with regulatory KYC requirements
- Contact for all account setup queries resulting in regular contact with other departments
- Daily, weekly and monthly administrative checks to ensure all accounts are set up in accordance with in house procedures and FCA Regulations
- Generating account opening letters for new clients
- Answering queries and assisting with disputes - Dealing with IB queries both on the phone or via email
- Maintaining procedure manuals and other documentation
- Liaising outside of the department with colleagues to build a strong relationship with other departments
We offer:
- Working hours: Monday-Friday between 17:00-21:00
- Private medical cover for you and your family (Medicover)
- Life insurance (Generali)
- Annual bonus and Christmas bonus
- Flexible working hours
- Ergonomic workstations
- Potential travel opportunities to London
- Free fresh fruit delivered daily
- Multikafeteria system (you can choose: gym, vouchers for lunch/ shopping or cinema tickets)
- Library at the office
- Referral program
- Bike parking and shower
- Chill out zones
- Yoga classes and relax equipment
- Foosball and ping-pong table
- Games consoles and board games
- No dress code!
