L1 End User Support Specialist (English)
[online recruitment]
[online recruitment]
Location: Wroclaw
Reference number: VR-64304
Project Description:
You'll be working in the Technology Operations Center team. We provide high quality and responsive support service to the Business and other bank-wide systems, globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams
Responsibilities
- undertake technical incident analysis and resolution
- uphold high standards for timely issue resolution & continuous improvement
- contribute expertise to the management of existing and new IT products and services
- take the lead with improving service and process in our support team
Skills
- 6+ months of relevant job experience
- a natural ability to solve complex issues
- experience in a role like this,
- a desire to ensure continuous improvement in the team
- a proven level of comfort and confidence facing off and interacting with senior IT and Business management
- strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
- a proven ability to lead by example & manage both days to day team activities as well as serious issue management
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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