L3 Cloud Operations support Engineer
[online recruitment]
[online recruitment]
Location: Wroclaw
Reference number: VR-59595
Project Description:
The team has a global presence with regional teams in the US, UK, Switzerland and APAC. The team's goal is to provide excellent service and support in the area to the global client base. We provide end to end support and expertise in multiple streams which are mainly messaging, collaboration and mobility services. The team collaborates with engineering, vendors (Microsoft) and clients to provide robust and reliable middleware services to global clients.
Responsibilities
- Member of global service delivery team providing service and support to M365 global users.
- Strong technical abilities and experience administering and supporting large M365 user basis.
- Experience working on multiple M365 services (PowerBi, PowerApps/PowerAutomate, Yammer, D365 etc.) and supporting the adoption of these services to our processes
- Experience in SharePoint Online, Exchange Online, Microsoft Teams, Intune and Azure in general is key.
- Monitor usage, performance and troubleshoot our M365 services while adopting them plus building documentation around the operation of these M365 services.
- Propose and implement system and operational enhancements including automation opportunities where possible.
- Train peers and L2/L3 support teams.
- Being both proactive and reactive and ready to work flexible hours.
- Participate in incident/problem management process and provide day to day escalation support.
Skills
- Minimum of 5+ years M365 experience including on-boarding, integrating, configuring, upgrading and supporting M365 services.
- Computer science degree or equivalent.
- High level of core skills in Windows 2008 and 2012 operating system.
- Strong working knowledge of SQL 2008 and 2012 database.
- Good understanding of Azure AD.
- High level problem analysis and resolution skills.
- Good understanding of Business Intelligence systems.
- Strong understanding of change management processes.
- Good understanding of TCP/IP and network methodologies.
- Fundamental knowledge of Microsoft SQL technologies and performance tuning
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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