L3 Support Analyst
[online recruitment]
[online recruitment]
Location: Wroclaw
Reference number: VR-52233
Project Description:
You will be part of the global Middleware team, working out of Poland, responsible for a number of Web Hosting technologies. The team is primarily responsible for ensuring the correct operation of the global infrastructure so that it can support our complex business environment. We help by providing advice to our clients as well as optimising the solution to meet their needs. You will need to be able to work across multiple teams located in multiple locations across the globe.
Responsibilities
- Provide global level 3 support of web and application servers
- Identify opportunities to automate process to help improve levels of services and/or remove manual tasks
- Install and configure new infrastructure to support web application as well as upgrades of existing infrastructure
- Problem resolution and ownership of issues escalated from Level 2 support teams or the business
- Analyse incidents and outages and implement preventative measures to prevent re-occurrence
Skills
- A university degree in computer science, information technology or professional certifications
- Strong experience working with IBM WebSphere technologies
- Additionally knowledge of Apache, Tomcat, IIS
- Good Linux and shell scripting skills
- Worked in a large environment supporting web hosting technologies
- ITIL process know-how for the incident, change and problem management
- Self-motivated, well organised and able to work across multiple projects and to tight deadlines
- An excellent communicator, along with strong interpersonal skills
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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