We are a fin-tech start-up that aims to build groundbreaking solutions that will change the way people access and manage their finances. With the use of Artificial Intelligence and Machine Learning we want to provide high-tech banking services available across the European markets.
Our biggest strength are our people - a group of highly intelligent, creative, result-driven and ambitious individuals who always rise to the challenge. An experienced team that shares the knowledge on how to grow and build amazing things. Together we have created a positive, energetic and fast-paced work environment. We stay professional in getting things done but remember not to leave our passion and fun behind.
If you are experienced in providing excellent customer service, leading a team of customer facing agents and you have an ambition and motivation to cooperate with the bests in their field and to dive deep into fascinating and complex international projects, then this is a perfect opportunity for you. APPLY and join our fast-growing team to create the future of the financial industry in Europe!
As a Lead Customer Happiness Owner you will:
- lead a team of customer facing agents
- provide regular, timely feedback about quantitative and quality related achievements and areas for development - on an individual and team levels
- support professional and personal growth of reporting employees
- assure risk free, customer delighting service operations
- monitor customer service processes and achieved results
- provide timely and accurate reporting
- work with business, IT & Operations stakeholders on customer service processes improvements
- provide work scheduling
- monitor customer service quality
- create implementing tools to gain customers delight and happiness
You’re the right person for this position if:
- you are fluent in Dutch/French and English language (Polish language is a plus)
- you provide honest and open communication
- you are open-minded and able to adjust to agile environment
- you have at least 12 months of experience in people management role (part or full time)
- you were involved in performance appraisals, you managed both over-achievers and under-performers
- you worked in customer service, account management or direct sales
- you were involved in reporting(you understand data and reports)
What we offer:
- Gaining experience in a fast-growing international start-up
- Working hand in hand with the Co-founders. This is a great chance to receive mentoring, especially if you wish to run your own start-up in the future
- Directly impacting the company's products and growth
- Experienced and awesome people to work with and learn from
- The excitement of working on something new and big
- Working in modern organization structure that is driven by the culture of technology enthusiasm, team spirit, respect and integrity on all levels of organization
- Attractive remuneration package (base salary and bonus) based on your experience and skills
- A safe and modern workplace with spacious kitchen/chillout area in the city center
- Private medical care (VIP package)