Lead Production Support Engineer (L2)

Work as a technical expert in a support team. Be responsible for governance control and successful achievement of SLO. Regularly review service objectives to be align with business needs.

Be responsible for Event, Incident, Problem and Knowledge management process. Participate in project activities as part of continuous service improvement. Collaborate with busines and technical stakeholders to ensure environment stability.

Responsibilities:

• Perform Environment monitoring and issues resolution during US market hours. Support end-to-end data flows and health/sanity checks of the systems/applications.
• Ensure platform stability (application work in frames of agreed SLA, notify Luxoft management/Client in case of unexpected behavior)
• Ensure issue resolutions happens withing agreed RTO.
• Logs review, data discovery in database tables for investigation of workflows failures. Raise a defect and start pro-active work on resolution when the issue got identified. Escalate unexpected behavior found during logic review (bugs in implementation) to the implementers team
• Investigate and supply analysis for fix application/configuration issues on production environment (improper configuration/deny of services etc.) , support defect fixes rollouts
• Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications)
• Be responsible for governance process during issue remediation and post root cause investigation process
• Work with Windows and Unix Based applications, organized as a microservices withing various containerization tool. Get hands on experience with on-previse and cloud infrastructure and services. Automate support tasks with CI/CD and Orchestrations tools.
• Update knowledge articles on new issues (classify known issues, symptoms and workarounds/fixes)
• Be responsible for monitoring set-up and maintenance.

Skills Required:

• 8+ years experience as a Production Support Engineer.
• Financial, Investment banking domain.
• Ability to work under pressure.
• English (written, spoken - upper intermediate). Strong analytical mindset, responsible, multi-tasking, client oriented, strong communication skills.
• Strong MSSQL Database knowledge and CRUD concept (PL/SQL, MSQL and tools knowledge is a must).
• Experience with .Net \ Java applications - working with logs, troubleshooting, debugging.
• Strong SQL/PLSQL is a must.
• Strong knowledge of Unix like and Windows platforms.
• Practical experience with data gathering and processing, data discovery.
• Experience with XML like file formats - Knowledge of FIX protocol will be advantage
• Experience with batch system like Activebatch, Control-M, Autosys.
• Understanding of ITIL framework and SDLC process.
• Knowledge in investment banking like: trade lifecycle, portfolio management, risks – will be strong advantage.
• Experience with support of reporting systems

• Good scripting – bash, shell, PowerShell (or any other languages)

• Experience with ETL systems will be benefit.

• Experience with MangoDB will be strong benefit.

KEY Skills: Issue investigation and troubleshooting; Unix (bash/Shell); Windows(PowerShell); MSSQL DB; SQL/PLSQL; Docker; MangoDB; .NET (as a application); Batch processing tools: Activebatch (Control-M/Autosys); AWS/Azure; infra as a code; Logstash; Kibana; Elasticsearch.