Capita is a leading business services provider with over 70,000 employees, operating in the UK, Europe, India and South Africa. Capita Polska supports clients across a range of sectors, including education, transport, health, life and pensions, insurance, and other private and public sector organisations. Recognised as most dynamically developing BPO in Poland, awarded by Outsourcing Stars and CEE Awards.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
Learning Coordinator
Capita Learning Services provide a range of training and development services, including managed learning solutions, e-learning packages, coaching and mentoring services, which are designed to provide measurable business performance benefits to our clients and their staff.
Responsibilities:
- Working with a team of other Learning Coordinators, who are focused on delivering market-leading levels of customer service.
- Working with Capita Learning Services' prestigious client bases, which includes many internationally recognised brands.
- Working closely with our UK operations to support in the delivery of complex training programmes.
- Providing advice and guidance to our Clients in relation to their learning and training needs.
- Providing support, via email and phone, to our Clients with the day to day management of various learning activities.
- Supporting our Clients in booking training and other learning & development activities.
- Sourcing suitable solutions to meet our Client's learning and development requirements, via our network of approved suppliers.
- Liaising with our suppliers to ensure the successful delivery of services to our clients.
- Maintaining and managing personal workload effectively to achieve all targets.
- Supporting any other business tasks that may be required.
Requirements:
- Have experience of working with customers in English
- Have excellent English skills (oral and written)
- Have strong communication skills
- Understand and take pride in delivering great customer service.
- Are proactive, with strong multi-tasking and prioritisation skills. Hold a university degree.
- Are able to work in line with our rotating shift patterns:
- Option 1 – Client from the United States:
- Monday to Friday - 09:00 till 17:00
- Monday to Friday - 16:00 till 00:00 (Out of Hours Payment and Taxi provided)
- Option 2 – Clients from the United Kingdom:
- Monday to Friday - 09:00 till 17:00
- Monday to Friday - 10:00 till 18:00
- Monday to Friday - 11:00 till 19:00
Benefits:
- A fantastic opportunity to work with a number of well-known brands. These include UK-based public-sector organisations, key players within the motoring industry, banks and many other organisations that are household names.
- The opportunity to join a growing team.
- The possibility of being selected to take part in training and transitional exercises in the UK - due to our close ties with the Capita Learning Services Business in the UK a large number of our team have spent time working in the UK.
- The opportunity to develop your skills by working in a truly multinational / multicultural team.
- Access to free in-house English classes, with our dedicated English Teacher.
- Access to a number of internal training sessions.
- Private medical healthcare.
- Benefit package, which includes Multisport Card etc.
- A positive working environment with a great work–life balance.
- A 30-minute lunch break included in the 8-hour working day.
- A workplace in the city centre, which makes commuting much easier.
- The opportunity to participate in our after-work activities, including our football and volleyball teams.