Learning Release Manager

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Motorola Solutions is a global communication’s leader powered by a passion to invent and an unceasing commitment to advancing the way the world connects. The Worldwide Education organization is committed to equipping our employees, partners and customers with the knowledge required to plan, deploy and maintain Motorola Solutions first responder equipment. Additionally, Worldwide Education has the mission to provide training solutions that align to business strategy and employee learning needs. As part of Worldwide Education, the Systems & Support organization develops, manages, maintains and supports the systems & tools that enable the delivery of courses, documentation and other content in a best in class environment.

Job Description

The Learning Release Manager is responsible for driving and managing the release process for learning technology projects. The Release Manager will work collaboratively with all project participants to support a seamless delivery of technology solutions for Worldwide Education, including program management, change management, strategy, support, delivery ops and development teams. Other responsibilities include defining the release calendar, updating Jira as requested, leading UAT cycles, developing test plans, developing and disseminating project communications and managing interdependencies to ensure milestone adherence. This position offers the unique opportunity to define and drive the strategic release process for the organization in coordination with other general project management duties. Overall, your focus will be on planning, testing, tracking, release, deployment, communication, and risk management.

Learning Release Manager will:

• Plan the release dates of project deliverables and the release life cycle.
• Coordinate the release schedule and resources required depending on release scope and defect backlogs
• Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
• Track the progress of projects and find issues, if any.
• Measure and monitor progress to ensure releases are delivered on time and within scope
• Schedule the release readiness reviews (go/no-go) before deployment; coordinate cutover activities across multiple development teams and vendors
• Create Jira plans for the implementation and deployment as per the release schedule.
• Plan and give weekly updates on the release activities
• Lead change control for scope changes to technology requirements
• Lead the UAT, cutover and Go-Live activities to deploy the release successfully.
• Maintain documentation related to procedures by release
• Manage risks and resolves issues that affect release scope, schedule and quality
• Schedule critical meetings including training delivery post release.
• Manage relationships and coordinate work between different teams at different locations
• Maintain the release schedule and ensure alignment across key partners and vendors.
• Continually work towards making improvements in the release process

Interface/Communication

• Communicate release details such as plans, timelines, requirements, etc. between different teams.
• Participate on functional project teams as required. 
• Interface with and maintain a network of global business contacts within and outside Worldwide Education
• Act as a leader in definition of technology solutions that drive a strategy to promote a positive environment
• Proficient with English verbal and written communication.

Specific Knowledge/Skills
The successful candidate must possess the following: 

• Experience with Jira projects, plans and backlogs
• General Knowledge of Project Management, DevOps and SAFe Agile including Scrum, Waterfall, or Kanban methodologies
• Information Technology specific project management (Small to Medium) preferred
• Working knowledge of the software development lifecycle, application infrastructure, system architecture, and learning systems preferred but not required
• Problem-solving and analytics skills and attention to detail
• Project Management and the ability to influence without authority
• Ability to find innovative solutions to mitigate dependencies and risks for deliverables
• Strong background in modern software development practices, principles, and tools
• Work with teams across different time zones as needed
• Demonstrate strong analytical and problem solving skills.
• Ability to remain flexible and adaptable to constant change.