Level 2 Helpdesk Specialist

Hybrid work

Main Duties:

• Establish and build on good working relationship with customers
• Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system and via phone system
• Troubleshoot and if required, referral of hardware & software faults to third parties
• Troubleshoot system problems, diagnose, and solve software faults
• Excellent written and oral communication skills
• Excellent teamwork and interpersonal skills.
• Proven ability to organise work with an organized manner
• Self-starter with a willingness to take responsibility
• The ability to interact with key stakeholders in a professional manner

Requrements:

• MSP/IT Helpdesk Experience 3+ Years
• Windows 10/11
• Server 2012+
• Active Directory
• Group Policy management
• Office 365 Applications (Word, Outlook, Excel, Teams, OneDrive, etc)
• Office 365 Administration (AAD, Exchange Online, Teams, SharePoint Online, OneDrive)
• Microsoft 365 Administration (Intune, AIP, DLP, Defender) (Nice to have)
• Relevant qualifications (nice to have any of the below)
• MS-900, MS-100, MS-101, MS-700, MS-203, AZ-900, AZ-104, MS-500, SC-900, SC-200

We offer:

• Very attractive working conditions.
• Interesting and stable job in multinational company.
• Friendly work environment.
• Open and friendly organizational culture.
• Opportunity for interesting development path.
• Participation in projects.
• Benefit package.
• Professional trainings.