For our Client, an international technical services support company are currently looking for
Level 2 Helpdesk Specialist
Hybrid work
Main Duties:
- Establish and build on good working relationship with customers
- Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system and via phone system
- Troubleshoot and if required, referral of hardware & software faults to third parties
- Troubleshoot system problems, diagnose, and solve software faults
- Excellent written and oral communication skills
- Excellent teamwork and interpersonal skills.
- Proven ability to organise work with an organized manner
- Self-starter with a willingness to take responsibility
- The ability to interact with key stakeholders in a professional manner
Requrements:
- MSP/IT Helpdesk Experience 3+ Years
- Windows 10/11
- Server 2012+
- Active Directory
- Group Policy management
- Office 365 Applications (Word, Outlook, Excel, Teams, OneDrive, etc)
- Office 365 Administration (AAD, Exchange Online, Teams, SharePoint Online, OneDrive)
- Microsoft 365 Administration (Intune, AIP, DLP, Defender) (Nice to have)
- Relevant qualifications (nice to have any of the below)
- MS-900, MS-100, MS-101, MS-700, MS-203, AZ-900, AZ-104, MS-500, SC-900, SC-200
We offer:
- Very attractive working conditions.
- Interesting and stable job in multinational company.
- Friendly work environment.
- Open and friendly organizational culture.
- Opportunity for interesting development path.
- Participation in projects.
- Benefit package.
- Professional trainings.