The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.
Primary responsibility is to respond to Collaboration 9.x licensing escalations including determining how many users the customer has already purchased, defining what license needs to be issued, troubleshooting licensing problems, and other licensing escalation response tasks.
Daily tasks:
- Establishes business metrics and reports them monthly/quarterly
- Performs data analysis tasks on customer order and license histories
- Work closely with the product management teams responsible for the products.
- Conducts searches of various database systems to locate any data regarding a particular licensing escalation support
- Supports sales and marketing efforts as required.
Requirements:
- BS degree preferred with 1-3 years of experience
- Strong Excel and data analysis skills
- fluent English speaker
- Team player with strong analytical , problem solving and financial skills and can clearly articulate complex and abstract ideas.
- Operations and Customer Support background would be a plus.
- Highly organized, detail-oriented and possessing a high level of integrity.
- Comfortable interacting with a top-notch sales force, worldwide customers, and a highly motivated PM team
We offer:
• Attractive Salary based on b2b contract
• Private Healthcare (Medicover) and MultiSport Card
• A flexible work schedule and a possibility to work remotely after the initial period of trainings
• Access to an e-learning platform
• Internal trainings, coaching and mentoring
• Possibility of changing position, department, gaining new knowledge and experience
• Healthy, comfortable and challenging environment
• Working in Cisco Office with Two cafeterias, Summer gardens, Outdoor Ping Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more
