Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Łódź
The role holder works with under general direction with substantial responsibility and autonomy for planning and delivering their work. Recognized as a knowledge leader, supporting less experienced staff, the role holder performs varied and complex technical and professional activities and investigations, along with taking an analytical and systematic approach to problem solving.
Key Accountabilities:
- Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes.
- Service Level. Manages systems within Service Level Agreements, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
- Project Work. Leads technical implementation of medium complexity infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements.
- Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyzes information and trends, proposing action to resolve problems, maintain and enhance service.
- Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.
Scope:
- Routine Operations & Outage recovery: monitoring, root causing, testing
- Planned Operations: deployments and related migrations/configurations/integrations
- Development:
- Updating/improving IaC definitions.
- Automation of recurring tasks.
- Scaling out/in to balance load and cost.
- Admin tasks.
- Patching.
- Improving monitoring and alerting.
Technical requirements:
Proficiency in:
- Linux
- Docker
- OpenShift / Kubernetes
Competency in:
- Ansible
- Networks and Protocols
- Virtualization
Basics in:
- HaProxy / Nginx
- Python
- Shell Scripting
- Jenkins
- IT infrastructure monitoring
- Git
- Data Storage Solutions
Key Performance Indicators
- Feedback from customers, Project Manager, Service Lines etc.
- Proven track record working with product authority and external vendor support teams.
- Proven track record of problem resolutions.
- Successful solution designs implemented.
- Evidence of sharing and re-use of knowledge.
- Successful definition, implementation and conformance to processes.
- Service level requirements met.
- Response and resolution to escalated issues in a timely manner.
- Problem ownership demonstrated.
- Meets project deadlines and costs within own scope of responsibility.
- Successful track record of leading small projects.
- Successful track record of working with third parties.
- Contribution to product forums and working parties.
- Up to date personal learning plan available.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
Key Accountabilities:
- Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes.
- Service Level. Manages systems within Service Level Agreements, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
- Project Work. Leads technical implementation of medium complexity infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements.
- Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyzes information and trends, proposing action to resolve problems, maintain and enhance service.
- Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.
Scope:
- Routine Operations & Outage recovery: monitoring, root causing, testing
- Planned Operations: deployments and related migrations/configurations/integrations
- Development:
- Updating/improving IaC definitions.
- Automation of recurring tasks.
- Scaling out/in to balance load and cost.
- Admin tasks.
- Patching.
- Improving monitoring and alerting.
Technical requirements:
Proficiency in:
- Linux
- Docker
- OpenShift / Kubernetes
Competency in:
- Ansible
- Networks and Protocols
- Virtualization
Basics in:
- HaProxy / Nginx
- Python
- Shell Scripting
- Jenkins
- IT infrastructure monitoring
- Git
- Data Storage Solutions
Key Performance Indicators
- Feedback from customers, Project Manager, Service Lines etc.
- Proven track record working with product authority and external vendor support teams.
- Proven track record of problem resolutions.
- Successful solution designs implemented.
- Evidence of sharing and re-use of knowledge.
- Successful definition, implementation and conformance to processes.
- Service level requirements met.
- Response and resolution to escalated issues in a timely manner.
- Problem ownership demonstrated.
- Meets project deadlines and costs within own scope of responsibility.
- Successful track record of leading small projects.
- Successful track record of working with third parties.
- Contribution to product forums and working parties.
- Up to date personal learning plan available.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.