Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Validate the orders and remove errors where possible
- Work with logistic and area managers to organize order expedites
- Liaise with Factories & Customer Availability Manager to confirm product availability to the customer
- Respond in a timely manner to all queries from the customers
- Pull Open Order Reports, review and execute delivery orders accurately and on time
- Provide end to end Query management, order entry and transactional activities and serve as the interface between Customers with regard to operations communications
- Utilize agreed upon query management system to track all customer queries and transactional activities
- Provides proactive information to Customers
- Manages Customer queries over the phone, by fax and by e-mail. Where possible Customer Service Representative will resolve issue over phone with client
- Where necessary, escalate queries for resolution to the client
- Ability to collaborate across many different groups and communicate with multiple key stakeholders of all levels
- Shall produce standard and ad hoc reports as required
- Troubleshoot, diagnose and solve issues that arise, and escalate if necessary
- Very good knowledge of German
- Very good knowledge of English
- Min. 1 year of experience in Customer Service/Order Management/Supply Chain
- Strong communication/organizational skills
- Self-motivation
- Results & detail oriented
- Experience in BPO or SSC organization would be an advantage
- Very good MS Office skills (especially Excel skills)
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment