Logistics Customer Service Specialist with English

Responsibilities:

• Responsible for shipment creation of both inbound and primary orders and respective exception management.
• Responsible for performing transport execution activities like slot booking, track & trace, express shipment during transit etc.
• Responsible for managing transport order of both inbound and primary transport (Auto-tendered and Perfect orders ) basis request from Sourcing units and co-packers.
• Responsible for supporting Logistic Quality team with required details regarding quality incidents.
• Jointly perform weekly performance meeting along with Organization to ensure target are meet.
• Responsible for performing short-term, mid-term and long-term capacity checks to flag contracted capacity risks.

Qualifications:

• Fluency in spoken and written English
• Customer Service related experience
• Good interpersonal skills: communication, influencing
• Strong analytical skills required
• University degree (minimum Bachelor) / logistics can be an advantage

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.