Major Incident Consultant

• Establishing control of the activities related to the Major Incident resolution


• Ensuring swift creation and proper execution of the Major Incident Restoration and Communication plans


• Ensuring that Major Incident communications are effective to both business and ITSPs


• Ensuring that contingency options are identified and evaluated


• Act as the point of escalation for the other members of the Major Incident Restoration Team


• Own and drive Major Incident related escalations


• Overseeing ECABs and implementation of Emergency Changes as part of MI restoration


• Provide outputs and interlock with other processes (reports, e.g. MIR, etc.)

Major Incident Consultant is responsible for coordinating the response to all Major Incidents for our Client, manage IT Service Providers’ engagement and escalations as well as business communication and reporting in relation to MIs.

• Managing Major Incident communications to business and IT representatives


• Facilitating and coordinating Major Incident Restoration Team meetings and Reviews


• Managing, tracking and coordinating Major Incident recovery activities across multiple suppliers


• Influencing the tasks needed to resolve high priority incidents


• Managing and collaborating with virtual teams

Essential:

• Excellent English communication skills, both written and verbal


• Team player, ability to work with minimum supervision, perform under pressure


• Awareness of Lean / Problem Management (root cause analysis) concepts


• Knowledge of and experience in Problem, Incident, and Change Management integration

Desirable:

• ITIL certification (Green Badge level ITIL Foundation or higher)


• Experience in Major Incident Management

• Assertive and self starting with ability to prioritize and manage multiple tasks


• Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances


• Methodical approach to working with can do attitude


• Analytical and lateral thinking


• Good organizational skills, ability to maintain high level of accuracy and to work to tight deadlines


• Flexible, selfmotivated


• Good at noticing trends, accumulating and sharing knowledge

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)


• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.