Management Information Analyst

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Founded in South Africa in 1895, SABMiller has grown to become one of the world’s largest and most respected brewing companies. With operations in over 60 countries, it has more beer brands in the world’s top 50 than any other brewer and it ranks among the top 3 brewers in more than 30 countries. Every minute of every day throughout the world an average of over 46,000 pints of SABMiller beer is consumed. SABMiller manufactures and markets over 150 beer brands. These include such international names as: Peroni Nastro Azzurro, Miller Genuine Draft, Castle Lager and Pilsner Urquell, as well as major regional brands such as: Miller Lite, Carling Black Label, Aguila, Cristal, Pilsener, Atlas, Snow and Tyskie. SABMiller’s history is one of exceptional growth and returns to shareholders. With its global footprint of 71,000 employees, strong portfolio of brands and spread of operations in both mature and developing markets, SABMiller is well placed to continually improve on this growth.

Recently SABMiller has decided to open Global Business Services Centre to support refreshed operating model, take greater advantage of global skills and scale and support long term profitable growth. Global Business Services will be a customer focussed (we define customers in this document as our countries, regions, hubs and corporate i.e. internal) organization that delivers end-to-end processes, transactional processing and specialist services.

MISSION STATEMENT OF THE POSITION
Responsible for service center metrics (operational, BPO service level agreements [SLAs], internal shared services key performance indicators [KPIs], Divisional operating service levels [OLAs] inputs, etc.) data collection, reporting and analytics. Will support development of a leading-practice business analytics team, be viewed as a subject matter expert (SME), and support the integration of holistic reporting and analytics on behalf of internal customers and stakeholders. Key role competencies are the ability to provide causal analysis, ask questions, identify trends and problems, and deliver insights in a clear, concise way.

MAIN OUTPUTS AND RESPONSIBILITIES

Service Delivery and Quality
• Partner with regional analytics teams to deliver insights that help define strategy and facilitate speed and accuracy of decision-making
• Support creation of an analysis framework to standardize and consolidate reporting across functions and business units
• Work closely with Service Line/Division leads to understand business strategies and initiatives to ensure success and customer experience oriented metrics are defined and tracked
• Communicate key trends on a weekly, monthly and quarterly basis
• As required, lead the design and execution of ad hoc reporting and analysis projects from conception to presentation
• Comparison between internal SSC and BPO vendor metrics across countries in the region.
• As required, work closely with the reporting infrastructure teams to define the scope and functionality of reports and analytical tools needed
• Maintain service center metrics data quality and data oversight information
• Participate in forums for sharing and leveraging leading practices across different organizations
• Engage in thought leadership and innovation to enable data-driven decision-making

Governance Participation
• Partner with service management and governance team and engage in holistic review of data research and analytics
• Work with the different service center teams to identify and implement projects supporting operational efficiency, improvement and savings.
• Interface with internal customers, service center teams, global teams regarding data gathered, report tool use, trend analyses and findings, reporting updates, etc.
• Coordinate with service line teams regarding operational and project results and impacts


EXTERNAL RELATIONS

• Bachelor’s Degree, applicable certification or equivalent experience
• Degree program completion, course work, or equivalent experience in Computer Sciences, Finance or other quantitative discipline required
• Proficient in English
• Proficient communication skills.
• Minimum 3 year experience in reporting and analytics
• Experience in continuous improvement quantitative marketing, data mining, statistics, mathematics, economics, or related quantitative field considered an asset

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl