Kraków
Work Model: Office
Working Hours: 9.30AM - 5.30PM (Monday - Friday)
Project Location: Krakow
About the role:
The Team Leader is expected to oversee, direct and have responsibility for a number of associates and will have overall responsibility for maximizing team performance across one or multiple markets where their direct reports are engaged.What will you do:
- Overall responsibility for delivering operations for the team including workflow, scheduling, quality, productivity, policy adherence.
- Manage and coach associates, individuals and team performance against expected productivity metrics and targets.
- Review working practices and processes and implement changes in order to improve productivity, service levels and user experience.
- Track key performance indicators (KPIs) such as productivity, error rates, and value adds for their direct team members.
- Provide regular, constructive feedback and conduct formal performance reviews to help team members grow.
- Handling or raising escalations as appropriate with Google Management team
- Overseeing and supporting changes to services, policies, procedures, resources and facilities in order to positively and flexibly meet business requirements
- Analyze review data to identify common errors, knowledge gaps, or process bottlenecks and report them to management.
Requirements:
- Min 2 years' experience in leading and motivating a team in an operational setup along with bringing up innovative ideas in team performance
- English Language min.C1
- Strong verbal and written communication skills to clearly articulate instructions, provide feedback, and communicate effectively with team members, management, and other stakeholders.
- Experience in conducting performance reviews, setting clear goals, and creating action plans for team members' growth.
- The ability to analyze performance metrics (e.g., error rates, review speed, backlog size) to identify trends, bottlenecks, and areas for improvement.
- Flexible to adapt to any changes in the organization / process
- Quick learner and tech-savvy in understanding new systems and tools
What we offer
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
