Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
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But first, let us introduce ourselves. We are Fujitsu, a global leader in technology and business solutions that transform organizations and the world around us. Want to build new possibilities by connecting people, technology, ideas and creating a more sustainable world where anyone can advance their dreams with us? Jump on board Fujitsu as a Monitoring Associate Technical Support Engineer, where you will provide high-quality technical support for our customers, partners, and other engineers. Read the job description, leave your CV, and take the lead in your career!
- managing accounts (AD, Exchange, O365, SharePoint),
- troubleshooting Windows 7, Windows 10, O365 and their components remotely,
- supporting for Exchange Online and On-Premise,
- SCCM – installation of applications on individual devices,
- RSA console management,
- SCCM Patching and corrective actions,
- providing support for virtualization,
- monitoring alerts,
- checking the status of the core infrastructure daily,
- engineering first point of contact for major incidents during OOH,
- basic troubleshooting of Windows servers,
- supporting routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members,
- developing an understanding of customer environment and service delivery requirements to enable the delivery of first-class service,
- documenting actions taken in resolving routine customer inquiries ensuring established processes/systems are followed,
- taking ownership for listening to and understanding elementary customer problems asking relevant questions to resolve typically known problems within required timescales,
- escalating issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
- fluency in English and German (at least B2),
- 1-year experience in Help Desk or related IT services (2nd line),
- technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; server deployment, security, evaluate and modify system's performance; perform testing and evaluation of systems and software,
- understanding Service Desk Process,
- incident and service level controlling.
- remote work,
- continuous development,
- initial training preparing to work,
- laptop and if necessary – office inventory (chair, lumbar support pillow, etc.),
- introduce a friend program.
- managing accounts (AD, Exchange, O365, SharePoint),
- troubleshooting Windows 7, Windows 10, O365 and their components remotely,
- supporting for Exchange Online and On-Premise,
- SCCM – installation of applications on individual devices,
- RSA console management,
- SCCM Patching and corrective actions,
- providing support for virtualization,
- monitoring alerts,
- checking the status of the core infrastructure daily,
- engineering first point of contact for major incidents during OOH,
- basic troubleshooting of Windows servers,
- supporting routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members,
- developing an understanding of customer environment and service delivery requirements to enable the delivery of first-class service,
- documenting actions taken in resolving routine customer inquiries ensuring established processes/systems are followed,
- taking ownership for listening to and understanding elementary customer problems asking relevant questions to resolve typically known problems within required timescales,
- escalating issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
- fluency in English and German (at least B2),
- 1-year experience in Help Desk or related IT services (2nd line),
- technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; server deployment, security, evaluate and modify system's performance; perform testing and evaluation of systems and software,
- understanding Service Desk Process,
- incident and service level controlling.
- remote work,
- continuous development,
- initial training preparing to work,
- laptop and if necessary – office inventory (chair, lumbar support pillow, etc.),
- introduce a friend program.