Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Łódź
Fujitsu in Poland
Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.
In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.
At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.
Responsibilities
- Account management (AD, Exchange, O365, SharePoint)
- Remote troubleshooting of Windows 7, Windows 10, O365 and its components
- Basic Exchange Online and On Premise support
- SCCM – Application installation on single devices
- RSA Console Management
- SCCM Patching and Remediation activities
- Basic virtualization support
- Alerts monitoring
- Daily health checks of core infrastructure
- First point of technical contact for Major Incidents during OOH
- Basic troubleshooting of Windows servers
Key Accountabilities:
- Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members.
- Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
- Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
- Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Requirements
- English Speaking written and spoken required (at least B2)
- 1 year experience in Service desks or related IT services (2nd line )
- Technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; Server deployment, security, evaluate and modify system's performance; Perform testing and evaluation of systems and software.
- Understanding Service Desk Process
- Incident Controlling
- Service Level Controlling
- Readiness to work 24/7
- English Language - at least B2
- remote work,
- continuous development,
- initial training preparing to work,
- laptop and if necessary – office inventory (chair, lumbar support pillow, etc.),
- introduce a friend program.
- Account management (AD, Exchange, O365, SharePoint)
- Remote troubleshooting of Windows 7, Windows 10, O365 and its components
- Basic Exchange Online and On Premise support
- SCCM – Application installation on single devices
- RSA Console Management
- SCCM Patching and Remediation activities
- Basic virtualization support
- Alerts monitoring
- Daily health checks of core infrastructure
- First point of technical contact for Major Incidents during OOH
- Basic troubleshooting of Windows servers
Key Accountabilities:
- Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members.
- Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
- Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
- Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- English Speaking written and spoken required (at least B2)
- 1 year experience in Service desks or related IT services (2nd line )
- Technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; Server deployment, security, evaluate and modify system's performance; Perform testing and evaluation of systems and software.
- Understanding Service Desk Process
- Incident Controlling
- Service Level Controlling
- Readiness to work 24/7
- English Language - at least B2
- remote work,
- continuous development,
- initial training preparing to work,
- laptop and if necessary – office inventory (chair, lumbar support pillow, etc.),
- introduce a friend program.