Job Description
IBM Client Innovation Center Wroclaw & Katowice is now hiring experienced MQ Series SOM/SME
Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center in Wroclaw & Katowice. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.
As a Service Offering Manager you will design, develop and maintain automated operations and delivery framework in particular technology. Your responsibilities as a Service Offering Manager / Subject Matter Expert will include:
Essential Duties and Responsibilities:
- Develop Customers Business needs in MQ
- Develop Customers Business needs in IIB (IBM Integration Bus)
- Develop MQ for automatic Rollouts
- Test and implementation of new Versions or Hotfixes released by the vendor
- Prepare MQ environment for User Acceptance Test (UAT)
- Maintain the Customer environment where MQ is implemented
- Maintain existing documents like System or User Manual and creating new if needed
- Create change and installation plan inside Service Manager (IBM SmartCloud Control Desk)
- Interact with vendor Support team for problem solving, application improvements, Identify problems, propose alternatives and provide support to negotiate solutions with all involved parties
- Debug complex errors which can't be handled from second Level
- Analyze requirements, documents and agrees with business and/or customer IT department
- Efficiently manage of operational activities within unexpected/stressful situations
- Perform researches of new solutions
- Support in decisions making process related to operational activities, taking into consideration pro and counterarguments
- Identify opportunities to improve activity, processes and regulations
- Performs all described requirements in complex daily environment on a competitive level, with accuracy, quality and per schedule
- Awareness regarding Information Security
- Solid communication, negotiation and interaction skills, decision taker, good presentation skills
- Bringing together Customers Needs with technical possibilities
- Work on “call duty”
- English (both written and spoken),
- Deep knowledge of MQ,
- Skilled in Java EE and Messaging related technologies such as: JMS/MQ/IIB
- Network (OSI layer),
- Operating System (kernel behavior) knowledge,
- Linux scripting (bash/jacl/jython/perl/python scripting)
- Basic skills in PowerShell.
Preferred Technical and Professional Experience
- E2E service implementation in complex environment,
- IBM SmartCloud Control Desk basic knowledge,
- Configuration management tools (puppet, chef, ansible)
- RES scripting experience,
- DevOps tools: Jenkins, git, ...
Additional benefits:
- Training and certifications
- Private medical package and insurance package
- Multisport Card
- Working on international projects in multicultural teams
- Good to be an IBMer discounts
- Cinema & trips for IBMers
- Language classes
- Summer camps for children