Multilingual Helpdesk Consultant

• Do you know how to check IP address of your computer using Widows system tools?
• Are you able to explain by phone how to change a Windows password in Dutch/German/ French/Spanish/Italian?
• Do you have any experience in troubleshooting or remote IT support for corporate end- users?

If it is so then we are waiting for your application!

Join our multilingual IT team dedicated to provide 1st level support by phone and email both in English and Dutch/German/ French/Spanish/Italian.

Minimum 2 languages (apart from fluent English) are required.

We are offering:

• Full time job from Monday to Friday
• Permanent contract, attractive salary and benefits
• Intensive training before starting the job
• Interesting work with possibility to develop your technical and language skills

Core duties:

• Answer user calls and register tickets in service applications
• Ask qustions in order to understand and diagnose problems
• Provide telephone first level support using remote tools according to procedures
• Documentate any actions in ticketing system
• Escalate issues to upper levels if necessary

Candidate profile:

• Fluency in two of the following languages : Dutch/German/ French/Spanish/Italian
• Excellent English both speaking and writing (training is provided abroad and in English)
• Customer friendly attitude
• Advanced computer use (Windows including command , MS Office, Outlook etc)
• Willingness and ability to learn new IT skills