Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- Work within offshore part of a distributed team that provides BAU („Business as Usual") services for a portfolio of applications.
- Develop application enhancements
- Initial technical analysis of incoming issues
- Resolve incoming incidents and service requests
- Coordinate activities with multiple groups, including deployment and environment support teams
- Applications monitoring
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Strong C# programming skills
- SharePoint platform development experience is highly desirable
- Scripting experience, preferably Python is required
- MS SQL working experience, advanced data querying and analyzing skills
- Good knowledge of Windows, Linux and Solaris systems, utilities and scripting.
- Strong problem-solving skills
- Excellent written and verbal communication skills
- Database administration skills is a plus
- Any of HTML/JavaScript/Ember experience would be beneficial
- Flexibility in work late hours if required
Our Customer is one of the world's largest investment management companies. Based in Southern California, our client manages close to $2 trillion in assets and is looking for a new partner to participate in a full scale upgrade of their technology. We are looking for talented and ambitious people to work on the first engagement in the client's offices near Los Angeles, California. We have a huge opportunity to impress them and earn a large share of their new and existing business.
BAU activities for multiple research and portfolio apps including.
▶ Production Health Management
◆ Incident management
◆ Root cause analysis
◆ Monitoring and health checks
▶ Production defect fixing (shared with Dev team)
▶ Prioritized user requests
▶ Handling data quality issues
▶ Disaster recovery support
▶ Statistics and metrics collection and reporting
▶ Quarterly service reviews, including performance and metrics
▶ Support of technical upgrades (changes to the applications due to infrastructure upgrades and patches)
▶ Requirements documentation within the available resource capacity
