Looking for Customer Support Engineer with very good R&S skills to maximize customer networks availability and functionality to achieve business goals. In this role, you will be our face to the customer, working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. On top of providing technical expertise to the customer to resolve networking problems.
The Business Entity
Cisco Technical Services Advantage goes beyond "just fix it" to help you achieve specific operational outcomes, so you can help keep business processes running, accommodate disruptive technologies, and hold the line on costs.
Team
The Cisco® High-Touch Engineer is a customer"s designated Cisco engineer whose expertise matches customer's business processes and network infrastructure. This is a person who knows the customer's network and interacts with the customer. High Touch Engineer supervises and enhances high incident troubleshooting to meet the customer's needs.
The team works mostly remotely (virtual office), sporadic travels may be required. Working hours from Monday to Friday, 9 AM - 5 PM CET.
Role & Responsibilities:
• Works for worldwide customers, in cooperation with other Cisco teams, to solve problems and enhance future products with limited supervision.
• Solves reported product and network problems of moderate and high complexity,
• Prepares external/internal Root Cause Analysis for complex cases.
Minimum Qualifications:
• Typically requires university degree equivalent plus 3-6 years of experience in network engineering or telecommunications support environment
• Advanced knowledge of Routing and Switching (must have, at least CCNP)
• Aditionally, good knowledge of at least one: Data Center, Wireless, Security, Voice, Service Provider
• Effective Troubleshooting and Analytical skills
• Ability to communicate effectively in English, both verbally and in writing
We offer:
• Attractive Salary based on B2B or employment contract
• Enthusiastic and positive work atmosphere
• Daily work with the best IT specialist in international enviroment for one of the Best Employers in Poland with people from all around the world
• Private Healthcare(Medicover) and MultiSport Card
• E-learning platform
• Internal trainings, coaching and mentoring
• Possibility of changing position, department, gaining new knowledge and experience
