Role & Responsibilities:
• Act as a focal point for high impact, large account problem resolution
• Works on complex problems where analysis of situations requires in-depth evaluation of factors
• Participate in daytime and night/weekend on-call rotation
• Troubleshoot complex enterprise networks to quickly resolve downtime and outages
• Create Methods Of Procedure (MOP) and action plans for post-sales projects
• Develop expertise in specific areas (i.e. technology, product). Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)
• Manage issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
• Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer
• Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
• Perform ad hoc analyses and tasks as assigned
• Provide guidance and leadership to less experienced engineers
• May require some travel to customer locations in this role
Minimum Qualifications:
• Minimum 6 years of experience in network support
• Strong practical knowledge of troubleshooting Routing and Switching protocols BGP, MP-BGP, IS-IS, OSPF and STP
• Strong practical knowledge of protocols including Multicast, HSRP, TCP/IP, IPSEC, and Frame-Relay
• Strong practical knowledge of Cisco platforms including Catalyst with 6500, FWSM, ASR, Nexus and ISR series routers
• Proven crisis management skills
• Strong analytical, problem solving and organizational skills
• Strong written and verbal communication skills in English
• BS in Engineering/Computer Science/IT and/or equivalent experience
• Prior experience in support of remote customer networks required
• ITIL certifications a plus
• CCIE highly desired
- Attractive Salary based on B2B or employment contract
- Enthusiastic and positive work atmosphere
- Daily work with the best IT specialist in international enviroment for one of the Best Employers in Poland with people from all around the world
- Private Healthcare(Medicover) and MultiSport Card
- E-learning platform
- Internal trainings, coaching and mentoring
- Possibility of changing position, department, gaining new knowledge and experience
- Healthy, comfortable and challenging environment
- Working in Office with Two cafeterias, Summer gardens, Outdoor Ping Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more
