Be an important part of a small but growing highly technical team.
This position is focused on resolving technical problems over the phone/web/email to both external customers as well as Procera’s internal Field/Sales team, while utilizing a standard troubleshooting philosophy and process. You would initiate, track and proactively assign ticket numbers from email, web and direct call-in sources. In addition you will assist in the cataloging of problems into a diagnostic engine/knowledge base system for future reference and automation, as well as replication of customer network issues in a lab to achieve problem resolution.
This position may involve some travel to customer locations and training.
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Remote operation and diagnosis of high-end network equipment.
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Analysis of live traffic patterns for major ISPs worldwide.
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Ensuring continuous operation of servers and services.
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Providing quality support for a range of devices deployed in ISP Core IP networks.
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Troubleshooting all network and system-related problems.
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Opening tickets to track and document the resolution of problems.
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Cooperation with ISPs’ NOC and administrators around the globe.
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Work in shifts 24/7
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Workplace: Wroclaw
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Minimum 1 year of experience on similar position or BS, CS or University degree.
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Very good troubleshooting and investigative skills.
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Up-to-date experience with Linux/UNIX Operating Systems.
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Good knowledge of the Bash shell commands.
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Familiarity with enterprise-grade hardware and software solutions (rack and blade servers, RAID Controllers, High Availability clusters, etc.) will be an asset.
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Strong IP networking knowledge and skill set (Cisco CCNA/CCNP or equivalent experience will be welcome).
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IT-related education. A degree will be an asset.
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A passion for technology.
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Curiosity and eagerness to learn.
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Excellent English skills (communication and listening).
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Good communication skills (both verbal and written).
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international environment
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competitive salary
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private medical care
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group life insurance
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relocation package
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other benefits, including fully paid MultiSport card
