We are looking for bright people to join our team with good fundamental in networking and customer support. People who can develop and guide the specific technologies if it"s needed.
As a core member of Security team you will be expected to work autonomously and help us delivering the best customer experience as possible by supporting them with technical queries.
The Cisco Security TAC team is a dynamic group of technologists passionate about a wide variety of subjects. We love sharing our knowledge and learn something new every day. Our culture grows with collaboration and partnership.
Main responsibilities:
• Works for worldwide customers within his/her own team or with other teams to solve problems and enhance future products in the Security area (VPN, Firewall)
• Solves reported product and network problems of moderate complexity
• Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
• Provides basic systems/product training and intellectual property material on routing and/or switching technologies
• Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services
We need:
• Bachelor"s or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunications)
• Strong communication skills, ability to collaborate effectively with customers and other internal teams
• Minimum 18 months of related experience involving customer exposure element in Security Technologies with special focus on VPN (VPN, ASA, IOS, IOS-XE) or Firewall technologies (ASA,IPS,NextGen Firewall)
• Good technical foundation in networking, network protocols and packet analysis (CCNA or CCNP level)
• Foundation of Linux/UNIX command line tools/environment
• Fluent English
• Passion and demonstrated ability to learn and work in a multicultural team environment
We offer:
• Attractive Salary based on B2B or employment contract
• Enthusiastic and positive work atmosphere
• Daily work with the best IT specialist in international enviroment for one of the Best Employers in Poland with people from all around the world
• Private Healthcare (Medicover) and MultiSport Card
• E-learning platform
• Internal trainings, coaching and mentoring
• Possibility of changing position, department, gaining new knowledge and experience
• Healthy, comfortable and challenging environment
• Working in Cisco Office with Two cafeterias, Summer gardens, Outdoor Ping Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more
