Network Security Engineer
Miejsce pracy: Poznań
Nr ref.: JO-1309-271184PNBJ
Location: Poznań
Responsibilities:
- Resolving first, second and third level support problems; 75% of which will be resolved without escalation
- Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly
- Ensuring the customer and ticket is up to date at all times on incident progress
- Maintain, troubleshoot and co-ordinate replacement of faulty hardware
- Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager
- Escalation of critical issues/outages to Command Centre Manager and Customer Account Manager as per procedures
- Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes
- Daily review and action of open cases; updating Command Centre Manager on current cases and their status as appropriate
- Update Shift teams and Day team on any projects being worked on
- To provide comprehensive handovers to peers at the end of shift
- Attend Daily Operations and Change Review meetings as required
Requirements:
- Qualified to a CCNP level or a similar proven track record of experience.
- The ability to be security cleared.
- Detailed working knowledge of a range of networking technologies, including:
Cisco switches and routers
Juniper switches and routers
F5 Big-IP and Cisco ACE load balancers
- Able to demonstrate understanding of key networking concepts, including:
TCP/IP
Layer 2 and layer 3 switching and routing
Routing protocols such as BGP, OSPF, ISIS and EIGRP
Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates
DNS
- Use of packet capturing technologies such as Wireshark, tcpdump.
- In-depth troubleshooting and strong analytical skills.
