The Cisco Security TAC team is a dynamic group of technologists passionate about a wide variety of subjects. We love sharing our knowledge and learn something new every day. Our culture grows with collaboration and partnership.
As a core member of Security team you will be expected to work autonomously and help us delivering the best customer experience as possible by supporting them with technical queries.
Main responsibilities:
• Solves reported product and network problems of moderate complexity
• Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
• Provides basic systems/product training and intellectual property material on routing and/or switching technologies
• Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services
We need:
• Bachelor"s or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunications)
• Strong communication skills, ability to collaborate effectively with customers and other internal teams
• Minimum 18 months of related experience involving customer exposure element in Security Technologies with special focus on VPN (VPN, ASA, IOS, IOS-XE) or Firewall technologies (ASA,IPS,NextGen Firewall)
• Good technical foundation in networking, network protocols and packet analysis (CCNA or CCNP level)
• Foundation of Linux/UNIX command line tools/environment
• Fluent English
• Passion and demonstrated ability to learn and work in a multicultural team environment
We offer:
• B2B or employment contract
• Private Healthcare (Medicover) and MultiSport Card
• E-learning platform
• Internal trainings, coaching and mentoring
• Possibility of changing position, department, gaining new knowledge and experience
• Healthy, comfortable and challenging environment
• Working in Cisco Office with Two cafeterias, Summer gardens, Outdoor Ping Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more
