GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek is the hospitality industry's most complete IP-based service provider, offering customers superior service and broad product lines tailored to meet the needs of both select and full-service hotels. We operate from 22 countries in 18 global offices to provide our service for our clients in 89 countries, in more than 3900 hotels every day.
Network Service Engineer
Miejsce pracy: Warszawa
Key Responsibilities:
- Manage complex technical escalations with assistance of the Service Escalations Manager.
- Manage internal escalations with departments like R&D, Production and Product Management.
- Liaise with support through the Lead Network Specialists on intricate incidents.
- Ensure sufficient recovery mechanisms and emergency pre-plans are maintained and available when needed.
- Advise the sales team of possible sales opportunities or client costs savings, such as end of life upgrades, product upgrades, additional services, etc.
- Creation and maintenance of KVIs and KPIs in accordance to individual & departmental performance requirements necessary to the progression of employee career development.
- Anticipate risk and issues, ensure appropriate action is taken to mitigate/resolve them
Qualifications:
- Must demonstrate superior troubleshooting skills.
- Knowledge of various Operating Systems (Windows, Linux, MAC).
- Firewall experience (Juniper, ASA) desired.
- CCNA (or any other IT certification) is an asset.
- Bachelor’s degree in Information Technology or related field.
- Superior analytical and reporting skills (written/verbal).
- Proficient with the use of Microsoft Office.
- Exceptional organizational skills and the ability to multitask with attention to detail.
What we offer:
- Work in international team of experts with multicultural work environment.
- Stable employment based on an employment agreement.
- Support your growth in the company by providing training and developing program.
- Possibility to development in Poland and in EMEA region.
- Attractive benefits package: covering 50% of Multisport and 100% private medical card’s costs.
